Privacy Policy
What we collect when you generate, why we hold it, how long it stays, and how to get it back or have it deleted.
- Effective
- Jan 1, 2026
- Updated
- Aug 29, 2026
01Who we are
This policy covers the website and the generation platform operated by the company named at the end of this page. Where this policy says "we", it means that company. Where it says "your content", it means the files you upload and the images and videos generated on your account.
02What we collect
We collect four kinds of information, and nothing that is not on this list is collected deliberately.
| Category | Examples | Where it comes from |
|---|---|---|
| Account | Email address, display name, authentication identifiers, language and theme preference, trust status | You, at sign-up and in settings |
| Content | Files you upload as references, prompts and settings you enter, images and videos generated on your account, and the metadata attached to them | You, when you generate |
| Commercial | Credit balance, the ledger of every credit movement, payment records, invoices, and the subscription state of any recurring product | You and our payment processors |
| Technical | IP address, browser and device information, session and error logs, the aggregate performance metrics that drive the service-status indicator, and — at signup only — an irreversible code derived from your device’s characteristics, used solely to stop one device claiming the new-account credits twice, a similar code derived from your internet address and used only to cap how many such credits one connection may claim, and the label of the referral link you arrived on, if any | Automatically, when you use the service |
We do not sell personal data. We do not use your content to train our own models, and we do not license it to anyone else for that purpose.
03Why we hold it, and on what basis
- To run the service you asked for — generating, storing and delivering your content, and keeping your credit balance correct. Basis: performance of a contract.
- To take payment and keep the financial records the law requires us to keep. Basis: contract, and legal obligation.
- To keep the platform safe — detecting abuse, enforcing the content policy, and meeting reporting obligations where they apply. Basis: legitimate interests, and legal obligation.
- To stop the free credits given to new accounts being claimed over and over from one device, or many times over from one internet connection. Basis: legitimate interests — our interest in not funding the same person many times, weighed against a check that stores nothing on your device and produces a code identifying nobody.
- To fix things — diagnosing errors, measuring capacity, and understanding which parts of the product fail. Basis: legitimate interests.
- To tell you about the product, where you have asked us to. Basis: consent, withdrawable at any time.
04Who processes it on our behalf
Running a generation means sending your inputs to a model provider. We use a small number of processors, each under a written agreement, and each only for the purpose named.
- Model providers — receive the inputs for a generation you request, and return the output. They do not receive your account identity.
- Hosting and storage — hold your account record, your files and our logs.
- Payment processors — take payment and hold the card or wallet details. We never see or store a full card number.
- Email and messaging — deliver transactional messages such as verification and receipts.
05How long we keep it
| What | How long | Why |
|---|---|---|
| Account record | While the account exists, then deleted on request | To let you log in |
| Generated content and uploads | While the account exists, or until you delete it | It is yours; you decide |
| Credit ledger and payment records | For the statutory financial-records period | Legal obligation — this survives account deletion |
| Moderation and enforcement records | For a defined retention window | Safety, and the right to appeal a decision |
| Technical logs | A short rolling window | Diagnostics and abuse detection |
| Analytics cookie (_ga) | Up to two years in your browser, unless you clear it | To tell a returning visitor from a new one when counting how the site is used |
| Referral link label | Seven days in your browser, deleted when you create an account; the number of visits per link per day, kept indefinitely and attached to no person | To see which places we posted actually brought people |
| Signup device code | Kept while the new-account credit offer runs; it survives deletion of the account it was recorded against, with the link to any person severed | So one device cannot claim the new-account credits twice |
| Signup connection code | An irreversible code made from your internet address, kept for the length of the counting window; the address itself is never stored | So one internet connection cannot claim the new-account credits more than a few times |
06Your rights
Depending on where you live, you can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or send it to another provider. You can also withdraw consent where consent is what we relied on.
You can close your account from your account settings without contacting us. Your profile is erased and your sign-in is permanently blocked, so the account cannot be used again. What you generated on it is removed from your account and retained on our systems for safety, moderation and fraud prevention; write to us if you want it erased as well. If a legal hold applies to your account, closure is refused with the reason shown rather than failing silently.
07How it is protected
- Data is encrypted in transit, and at rest in our storage provider.
- Access to production data is limited to the people who need it, and every administrative action against an account is written to an append-only audit record.
- Your content is not readable by other users. Sharing is opt-in and produces a link you control.
- No security is absolute. If a breach affects you and the law requires us to tell you, we will.
08Photos of people
Some tools work with images of people — a reference photo, a character sheet, a face to keep consistent between generations. Those images are processed to fulfil the generation you asked for, and for nothing else.
- We do not use images of faces to identify people, and we do not build biometric profiles or templates from them.
- Where a model provider requires a face image to be registered with it before generating, that registration is deleted as soon as the generation finishes — whether it succeeded or failed.
- We do not use your images to train models. See the terms for the full statement.
- You are responsible for having the consent of any real person whose likeness you upload — the content policy sets out what happens when that is not the case.
10Age
The service is not for anyone under 18. We do not knowingly hold data belonging to a minor, and an account we believe belongs to one is closed and its content removed.
11Changes to this policy
When this policy changes materially we will say so in the product before the change takes effect. The date at the top of this page is always the date of the version you are reading.
Who operates this service
PrimeX Meta Technology LLC- Governing law
- Dubai, United Arab Emirates
- Company website
- primexmeta.com
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